When my husband was Baker Acted due to behaviors related to Alzheimer’s and severe sundowning, our world changed overnight. We suddenly had only a few short days to make the right decision for his safety and long term care. We were overwhelmed, frightened, and unsure where to turn. One community we toured gave us information that was completely misleading. They told us they could meet his needs, but they were not able to manage his insulin or his as needed medication schedule.
That is when we met Susannah. She came to the hospital right away and became the steady, calming guide we desperately needed. She helped us understand exactly what my husband required, what our budget allowed, and which memory care communities were truly equipped to care for him. She connected us with an Elder Law attorney, a transportation company, and even a mover. She also provided a detailed list of what to pack along with every form we needed, and walked us through the entire process step by step.
Susannah was with us on the day of discharge and then met us again at the community to make sure everything was going smoothly. She stayed until we felt settled and supported. Her help did not end there. She continued to check in on my husband and on our family long after the move. Two years later he is still happy, safe, and thriving in the community she helped us choose.
We are so thankful for Susannah. She is not only an advisor. She is a true advocate who genuinely cares about the families she serves. We could not have navigated that difficult time without her.
